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FAQ's

1. Where is Jackyies Store based?

We are based in the United Kingdom and ship nationwide. All prices are displayed in GBP (£) and include VAT where applicable.

2. How long will it take to receive my order?

  • Processing time: 1–2 business days

  • Standard UK delivery: 2–5 business days

  • During peak periods, there may be slight delays.
    Once dispatched, you’ll receive a confirmation with tracking details.

3. Do you offer international shipping?

Currently, we only ship within the United Kingdom. For international orders, please contact us through the Contact Us form to check availability.

4. How do I track my order?

Once your order is shipped, we’ll send you a tracking link via the details you provided at checkout. You can also visit our Order Tracking page.

5. Can I cancel or change my order?

Orders can be cancelled or modified within 2 hours of placing them. After this period, the order is likely to be processed and shipped.

6. What is your return policy?

We accept returns within 14 days of delivery if the item is unused and in its original condition. Please visit our Returns & Refunds Policy for more details.

7. Do I have to pay for return shipping?

Yes, return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Always contact us before returning any item.

8. My item arrived damaged or defective. What should I do?

We’re sorry to hear that! Please contact us via the Contact Us form with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging
    We'll resolve the issue promptly.

9. What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express

  • Apple Pay, Google Pay

  • Shopify Secure Payments

All transactions are encrypted and secure.

10. Are your products authentic and quality-checked?

Yes. We are committed to offering high-quality, genuine products. All items go through a quality check before being shipped to ensure your satisfaction.

11. Can I contact customer service?

Absolutely! Visit our Contact Us page to submit your enquiry. We aim to respond within 24–48 business hours.