Returns & Refunds Policy

We want you to be completely satisfied with your purchase from Jackyies Store.

1. Return Period

You have 14 days from the date of delivery to request a return.

2. Eligibility

To be eligible for a return:

• Item must be unused, in original condition, and in original packaging.

• Proof of purchase is required.

Non-returnable items include:

• Perishable goods

• Custom-made or personalised products

• Sale items (unless defective)

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.